Kaeli Grant Sutton
About Kaeli Grant Sutton
Kaeli Grant Sutton is a Quality Assurance and Training Officer at Capital On Tap, where she has worked since 2021. She holds a Master's degree in Musicology and Ethnomusicology from Cardiff University and has a background in various roles that emphasize training, efficiency, and team development.
Current Role at Capital On Tap
Kaeli Grant Sutton serves as the Quality Assurance and Training Officer at Capital On Tap, a position she has held since 2021. In this role, she focuses on enhancing training processes and ensuring compliance with quality standards. Sutton has contributed to the onboarding of both small and large cohorts, which has led to improvements in average audit scores and overall productivity for new hires. Her efforts aim to transform feedback and compliance sessions into constructive learning experiences that foster team growth.
Previous Experience in Customer Service
Sutton has a diverse background in customer service roles. She worked as a Shift Supervisor at Starbucks from 2012 to 2014 in the West Palm Beach, Florida area, where she managed daily operations and team performance. Following this, she served as a Waitress at TGI Fridays from 2016 to 2018. Additionally, she held a position as a Collections Officer at Capital On Tap for eight months in 2020 and briefly worked as an Enrollment Specialist at HMC HealthWorks in 2015.
Education and Academic Background
Sutton pursued her academic studies at Cardiff University / Prifysgol Caerdydd, where she earned a Master's degree in Musicology and Ethnomusicology from 2018 to 2020. Prior to that, she obtained a Bachelor of Arts (B.A.) in Music from the same institution, studying from 2015 to 2018. Her education has equipped her with a strong foundation in research and analysis, which she applies in her professional roles.
Training and Development Initiatives
In her current role, Sutton has introduced new workflow software aimed at enhancing team efficiency and productivity. She has also revamped training packs and processes to address the needs of diverse learners, resulting in improved training outcomes. Her passion for using teaching tools to provide equitable training opportunities is evident in her approach to developing training programs and conducting research into learning styles and cultures.