Megan Collier
About Megan Collier
Megan Collier serves as the Customer Operations Team Lead at Capital On Tap, where she has worked since 2021. She holds a Bachelor of Arts in Film Studies from the University of South Wales and has a diverse background in customer service and team training.
Current Role at Capital On Tap
Megan Collier serves as the Customer Operations Team Lead at Capital On Tap, a position she has held since 2021. In this role, she is responsible for overseeing customer operations and leading her team in Cardiff, Wales. Her expertise in training and development plays a crucial role in enhancing team performance and customer satisfaction.
Previous Experience in Customer Operations
Prior to her current role, Megan worked at Capital On Tap as a Customer Operations professional from 2020 to 2021. This experience provided her with a solid foundation in customer service and operational processes. Additionally, she served as an Administrative Officer at the Valuation Office Agency from 2018 to 2020, where she further developed her administrative and customer service skills.
Educational Background in Film Studies
Megan studied Film Studies at the University of South Wales, earning a Bachelor of Arts (BA) degree from 2014 to 2018. Her unique educational background may contribute to her creative problem-solving abilities, which are valuable in her customer operations role.
Early Career in Retail
Megan began her career in retail, working as a Sales Assistant at Next from 2012 to 2016 in Gloucester, England, and again from 2017 to 2018 in Cardiff, Wales. These roles provided her with extensive experience in customer service and communication, laying the groundwork for her future positions in customer operations.
Skills and Expertise
Megan possesses strong skills in customer service, communication, and analytical thinking. Her proficiency in Microsoft Office complements her expertise in training and team leadership, enabling her to effectively manage and develop her team in customer operations.