Suzy Gill
About Suzy Gill
Suzy Gill is the Vulnerability Lead at Capital On Tap, where she has worked since 2020. She has a background in English Literature and Drama, and has held various roles in the arts and corporate sectors, focusing on supporting vulnerable customers.
Current Role at Capital On Tap
Suzy Gill serves as the Vulnerability Lead at Capital On Tap, a position she has held since 2020. In this role, she creates strategic processes to identify and support vulnerable customers, ensuring alignment with published guidance. She has developed and implemented internal training programs tailored for managing vulnerable customer accounts, adhering to FCA guidelines. Her expertise in corporate roleplay enhances communication strategies, improving interactions with vulnerable customers.
Previous Experience at Capital On Tap
Before her current position, Suzy Gill worked at Capital On Tap in various roles. She was a Temp Operations Agent for two months in 2020 and later served as a Temp Collections Officer for five months in the same year. These roles provided her with foundational experience in operations and collections within the financial services sector.
Educational Background
Suzy Gill studied at the University of East Anglia, where she earned a Bachelor of Arts in English Literature and Drama from 2008 to 2011. She furthered her education at Drama Studio London, obtaining a Post-Graduate Diploma in Professional Acting in 2013. This educational background in literature, drama, and performing arts contributes to her skills in communication and training.
Experience in the Arts
Suzy Gill has a diverse background in the arts. She worked as a Playwright at Rose Theatre Kingston for eight months in 2019. Additionally, she served as a Podcaster and Poet at The Consent Collective for three months in the same year. Her experience as a Drama Teacher at Kisharon in 2018 for six months also showcases her commitment to arts education.
Writing and Personal Assistance
From 2018 to 2019, Suzy Gill worked at Modern Woman as a Writer and Personal Assistant for eight months. This role involved content creation and administrative support, allowing her to apply her writing skills in a professional setting.