Theo Owen
About Theo Owen
Theo Owen is a Customer Operations Agent at Capital On Tap, where he has worked since 2021. He holds a Bachelor of Arts in Journalism and Communications from Cardiff University, where he studied from 2017 to 2020.
Work at Capital On Tap
Theo Owen has been employed as a Customer Operations Agent at Capital On Tap since 2021. In this role, he is responsible for managing customer inquiries and providing support to enhance customer satisfaction. His position involves direct interaction with clients, ensuring that their needs are met efficiently. The experience gained in this role contributes to his professional development in customer service operations.
Previous Experience at Tesco
Before joining Capital On Tap, Theo Owen worked at Tesco as a Retail Assistant from 2016 to 2021. During his five years at Tesco in Bury St. Edmunds, England, he developed skills in customer service, inventory management, and sales support. His experience in a retail environment equipped him with practical knowledge of customer interactions and operational processes.
Education at Cardiff University
Theo Owen studied at Cardiff University / Prifysgol Caerdydd, where he pursued a Bachelor of Arts in Journalism and Communications from 2017 to 2020. This three-year program provided him with a solid foundation in media studies, communication strategies, and journalistic practices, preparing him for a career in customer operations and communication.
Academic Background at King Edward VI School
Theo Owen completed his secondary education at King Edward VI School in Bury St Edmunds, where he achieved GCSE and A-Level qualifications from 2012 to 2017. This five-year educational journey laid the groundwork for his further studies in higher education and his subsequent career in customer service.