Jorge Cecena
About Jorge Cecena
Jorge Cecena is an IT Support Specialist with a Bachelor of Science degree from Coleman College. He has over a decade of experience in IT support, specializing in imaging and configuring devices, vendor coordination, and user training.
Work at Tapestry Solutions
Jorge Cecena has been employed at Tapestry Solutions, Inc. as an IT Support Specialist since 2014. In this role, he is responsible for providing technical support and ensuring the smooth operation of IT systems. His tenure at Tapestry Solutions spans over 10 years, during which he has developed expertise in various IT support functions.
Education and Expertise
Jorge Cecena earned a Bachelor of Science degree from Coleman College, where he studied from 2010 to 2013. His educational background equips him with the foundational knowledge necessary for his role in IT support. He has extensive experience in imaging and configuring laptops and desktops using SCCM 2012, which enhances his technical capabilities.
Background in IT Support
Before joining Tapestry Solutions, Jorge Cecena worked as an IT Support Specialist at the University of California, San Diego from 2013 to 2014. His prior experience also includes a position as a Technician at Kalil Bottling Co from 2006 to 2008 in El Paso, Texas. This diverse background in IT support roles has contributed to his skill set and understanding of technical issues.
Technical Skills and Responsibilities
In his current role, Jorge Cecena coordinates with vendors such as Dell to resolve hardware and networking issues, ensuring minimal downtime for users. He maintains and troubleshoots network printers, which is essential for seamless office operations at Miro Technologies. Additionally, he provides end-user training to enhance user proficiency and reduce the volume of support requests.
Military Service and Discipline
Jorge Cecena served in the U.S. Army, which has instilled a disciplined and structured approach to his IT support roles. His military background contributes to his work ethic and ability to handle technical challenges effectively.