Tam Burns
About Tam Burns
Tam Burns is a Program Manager - Implementation SME at Tapestry Solutions, Inc., where he has worked since 2013 in Kuwait. He has extensive experience in software implementation, training, and support, particularly with GOLDesp software.
Work at Tapestry Solutions
Tam Burns has been employed at Tapestry Solutions, Inc. as a Program Manager - Implementation SME since 2013. In this role, he has been responsible for coordinating with software developers to manage and implement User Acceptance Testing, Go-Lives, and Soft Go-Lives. He provides on-site customer support to GOLDesp users and conducts formal classroom instruction and over-the-shoulder training for maintenance staff. His work involves conducting software bug investigations and testing, as well as producing solutions to customer issues. Additionally, he is involved in the enterprise-level implementation project of GOLDesp software across multiple locations in Oman.
Education and Expertise
Tam Burns studied at Dumfries Academy, where he pursued Professional Management Studies and achieved a BTEC Level 5 qualification from 1983 to 1986. His educational background has equipped him with the skills necessary for effective program management and implementation in the software industry. His expertise is further demonstrated through his role in providing training and support for GOLDesp software, as well as his experience in data conversion and analysis services related to software implementation projects.
Background
Before joining Tapestry Solutions, Tam Burns worked at Miro Technologies as a Lead Instructor from 2012 to 2013 in Saudi Arabia. His career began in the Royal Navy, where he served as an Aircraft Engineer for 25 years, from 1986 to 2011. This extensive background in engineering and instruction has contributed to his current role, allowing him to effectively bridge the gap between technical development and user training.
Achievements
Throughout his career, Tam Burns has authored technical information, guides, and reports related to GOLDesp software. His contributions include conducting software bug investigations and testing, as well as providing solutions to customer issues. His involvement in the enterprise-level implementation of GOLDesp software across multiple locations in Oman highlights his capability in managing complex software projects and delivering effective training and support.