Brian Colgan
About Brian Colgan
Brian Colgan is a Global Telecom Technician with extensive experience in managing virtual call centers and mobile device deployment. He has worked at Tapestry since 2013 and previously served as a Senior Hardware Analyst at New York Presbyterian Hospital for seven years.
Work at Tapestry
Brian Colgan has been employed at Tapestry since 2013, where he serves as a Global Telecom Technician. His role involves managing telecommunications systems and ensuring efficient communication across the organization. He operates from the Tapestry office located at 10 Hudson Yards. His responsibilities include overseeing virtual call centers and utilizing various web conferencing tools to facilitate communication.
Previous Experience at New York Presbyterian Hospital
Before joining Tapestry, Brian Colgan worked at New York Presbyterian Hospital as a Senior Hardware Analyst from 2006 to 2013. During his seven years in this position, he was responsible for managing hardware systems and providing technical support within the hospital's IT infrastructure. His experience in this role contributed to his expertise in telecommunications.
Education and Expertise
Brian Colgan studied at Westchester Community College from 2002 to 2005, where he earned a degree in Criminal Justice. His educational background complements his technical skills, which include managing virtual call centers with Five9 and deploying mobile devices on Verizon and AT&T networks using Mobile Iron and Air Watch applications.
Telecommunications Skills and Knowledge
Brian Colgan possesses extensive knowledge in programming and managing various telecommunications systems, including VoIP, TDM, ISDN, and Analog systems. He has experience working in both CS1000 and CS2100 environments, which enhances his ability to support and maintain communication networks effectively.