Coco Lau
About Coco Lau
Coco Lau serves as the Assistant Store Manager at the Stuart Weitzman Flagship in Toronto, where she has excelled in sales performance and employee training. She holds a Bachelor of Arts from the University of Toronto and has a background in beauty advising and financial services.
Work at Tapestry
Coco Lau has been serving as the Assistant Store Manager at the Stuart Weitzman Flagship store, a brand under Tapestry, since 2019. In this role, she has demonstrated strong leadership and sales skills, contributing to the store's performance in the competitive retail environment. Prior to her current position, she worked as a Sales Lead at Tapestry from 2017 to 2019, where she was responsible for training and onboarding new employees in sales techniques and customer service. Her tenure at Tapestry has been marked by significant achievements in sales performance.
Education and Expertise
Coco Lau earned her Bachelor of Arts (BA) degree with a double major in English and Women Gender Studies from the University of Toronto, completing her studies from 2011 to 2015. She also holds an International Baccalaureate Diploma from Branksome Hall, which she achieved from 2008 to 2011. Her educational background provides her with a strong foundation in communication and critical thinking, which she applies in her retail management and customer service roles.
Sales Performance Achievements
During her time at Stuart Weitzman Flagship, Coco Lau achieved the highest conversion rate in the North America region for the fiscal year 2020. She was also ranked among the top three sales performers in the Canada region for the same fiscal year, managing a clientele base of over 500 customers from various provinces in Canada and Asia. These accomplishments highlight her effectiveness in driving sales and building customer relationships.
Previous Work Experience
Before joining Tapestry, Coco Lau worked in various roles that contributed to her retail expertise. She served as a Beauty Advisor at Holt Renfrew for four months in 2017 and as a Sales Associate at Stuart Weitzman from 2016 to 2017. Additionally, she worked as a Financial Advisor Assistant at RBC Insurance from 2015 to 2016. Each of these positions helped her develop skills in customer service, sales, and client management.
Client Relationship Management
Coco Lau utilizes diverse social platforms and CRM tools to generate new leads and enhance brand awareness. She has successfully transformed three challenging clients into some of the top 20 highest spending customers through her effective communication and problem-solving skills. This ability to manage client relationships contributes to her success in the retail sector.