Dean Herson
About Dean Herson
Dean Herson is a Senior Manager of Customer Experience at Tapestry in the Direct EMEAI region. He has extensive experience in retail management, having held various leadership roles at Coach and Ralph Lauren over the past decade.
Current Role at Tapestry
Dean Herson serves as the Senior Manager of Customer Experience at Tapestry in the In-Direct EMEAI region. He has held this position since 2022, contributing to the enhancement of customer engagement strategies and overall experience within the brand.
Previous Experience at Tapestry
Prior to his current role, Herson worked at Tapestry as the Senior Area Manager for Customer Experience at Coach Wholesale EMEAI from 2021 to 2022. In this capacity, he focused on improving customer interactions and service delivery across the wholesale segment.
Career at Coach
Herson has extensive experience with Coach, where he held multiple positions. He was the General Manager for dual sites in Central London from 2016 to 2017 and served as the Client Development Manager for Europe from 2017 to 2020. Additionally, he worked as the UK Flagship Store Manager from 2015 to 2016.
Experience at Ralph Lauren
Dean Herson has a significant background with Ralph Lauren, where he held various roles including Flagship Store Manager at Sloane Square from 2014 to 2015, Home Collection Manager at Fulham Road from 2013 to 2014, and Assistant General Manager at Covent Garden from 2011 to 2013.
Educational Background
Herson studied Psychology with Criminology at Middlesex University from 2004 to 2007. This academic background has likely contributed to his understanding of consumer behavior and customer experience management.