Dean Herson (He/Him)
About Dean Herson (He/Him)
Dean Herson is a Senior Area Manager for Customer Experience Wholesale EMEAI at Tapestry, with over a decade of experience in retail management. He has held various managerial positions at luxury brands such as Ralph Lauren and Coach, focusing on customer and user experience.
Current Role at Tapestry
Dean Herson serves as the Senior Area Manager for Customer Experience Wholesale EMEAI at Tapestry. He has held this position since 2021, contributing to the company's focus on enhancing customer experiences across the EMEAI region. His role involves overseeing customer engagement strategies and ensuring high standards of service in the wholesale sector.
Previous Experience in Retail Management
Dean Herson has extensive experience in retail management, with a career spanning over a decade. He has held various managerial positions at notable companies, including Ralph Lauren, Coach, and TOPSHOP TOPMAN. His roles have included flagship store management and client development, showcasing his ability to lead teams and drive sales in high-profile locations.
Background in Customer Experience Studies
Herson has a solid background in customer and user experience studies. He worked as a Project Lead at Tech Mahindra, where he focused on customer/user experience research. This experience has equipped him with insights into consumer behavior and preferences, which he applies in his current role at Tapestry.
Education and Qualifications
Dean Herson studied at Middlesex University, where he earned a degree in Psychology with Criminology from 2004 to 2007. This educational background provides him with a unique perspective on consumer psychology, which is beneficial in his retail management roles.
Experience with Luxury Brands
Herson has a history of working with luxury brands, particularly Ralph Lauren and Coach. His roles have included managing flagship stores and overseeing home collections, demonstrating his expertise in high-end retail environments. This experience has contributed to his understanding of brand positioning and customer expectations in the luxury market.