Dipen Shah
About Dipen Shah
Dipen Shah is a ServiceNow Administrator and Developer with a Bachelor of Science in Information Systems from Rutgers University. He has over 15 years of experience in IT service management, currently working at Tapestry since 2018, where he has significantly improved self-service capabilities and knowledge sharing.
Work at Tapestry
Dipen Shah has been employed at Tapestry since 2018, serving as a ServiceNow Administrator/Developer. In this role, he has developed and managed the rollout of a Service Portal, which led to a 50% increase in self-service usage. He has also automated the granting of roles within the ServiceNow Platform based on user requests. Additionally, he supervises a team of four analysts, providing technical direction and support. Shah has created and designed reports and dashboards for senior IT leadership, enhancing decision-making processes. He introduced a Knowledge Base to improve organizational knowledge sharing.
Education and Expertise
Dipen Shah earned a Bachelor of Science degree in Information Systems from Rutgers University - Newark, completing his studies from 2000 to 2004. His educational background has equipped him with a solid foundation in information technology and systems management, which he applies in his current role at Tapestry. His expertise includes ServiceNow administration and development, as well as experience in creating reports and dashboards for IT leadership.
Previous Employment History
Before joining Tapestry, Dipen Shah worked at Kate Spade & Company from 2007 to 2018 as a Supervisor in Support Services and ServiceNow Administrator. His responsibilities included overseeing support services and managing the ServiceNow platform. He also worked at C3i Solutions as a Helpdesk Level II/SME from 2005 to 2007, and at Unilever as a Product Quality Assurance professional from 2004 to 2005. His diverse work experience has contributed to his skills in technical support and service management.
Technical Contributions
At Tapestry, Dipen Shah has made significant technical contributions, including the automation of role assignments within the ServiceNow Platform. He has also played a key role in the development of a Service Portal and the introduction of a Knowledge Base, which supports knowledge sharing across the organization. His work in creating reports and dashboards has provided valuable insights for senior IT leadership, facilitating informed decision-making.