Erica Nolop
About Erica Nolop
Erica Nolop is a Digital Analyst specializing in Voice of Customer at Tapestry, where she has worked since 2023. She has extensive experience in eCommerce and customer relations, having held various roles at kate spade new york and other fashion brands.
Work at Tapestry
Erica Nolop has been employed at Tapestry as a Digital Analyst, Voice of Customer since 2023. In this role, she focuses on providing Voice of Customer (VOC) support specifically for the brands Kate Spade and Stuart Weitzman. Her responsibilities include analyzing customer feedback and data to enhance the digital experience for these brands.
Previous Experience at Kate Spade New York
Erica Nolop has extensive experience at Kate Spade New York, where she held multiple positions. She served as a Senior Associate in eCommerce from 2020 to 2023, following her role as an eCommerce Associate from 2019 to 2020. Prior to these roles, she worked as a Client Relations Coordinator from 2015 to 2018 and as an eCommerce Assistant from 2018 to 2019. This progression reflects her growing expertise in eCommerce and customer relations within the brand.
Background in Fashion and Textiles
Erica Nolop studied Fashion Merchandising at West Virginia University, where she earned a Bachelor of Science (BS) degree from 2012 to 2014. Her educational background is complemented by her expertise in textiles and trim, which is relevant to her analytical work in the fashion industry. This knowledge enhances her ability to interpret customer data effectively.
Internships and Early Career
Before her tenure at Kate Spade New York, Erica Nolop gained valuable experience through various internships. She worked as an Intern at Oscar de la Renta from 2013 to 2014 and as a Trim Assistant from 2014 to 2015. Additionally, she served as a Campus Marketing Intern at Kembrel in 2011. These roles provided her with foundational skills in marketing and product management.
Skills in Retail Math and Analysis
In her role as a Digital Analyst, Erica Nolop utilizes her skills in retail math to analyze customer data effectively. This expertise is crucial for understanding purchasing patterns and customer preferences, which informs her work in enhancing the digital customer experience for Tapestry's brands.