Kathleen Wong
About Kathleen Wong
Kathleen Wong is an Assistant Manager at Tapestry in Auburn, Washington, where she has worked since 2015. She holds degrees in Psychology and Communication from The Chinese University of Hong Kong and East Asian Studies from UC Santa Barbara.
Work at Tapestry
Kathleen Wong has held the position of Assistant Manager at Tapestry since 2015. In this role, she is based in Auburn, Washington, where she has accumulated nine years of experience. Her responsibilities include service training and clienteling, which focuses on building and maintaining relationships with clients to enhance customer loyalty. This position allows her to apply her skills in communication and sales management effectively.
Education and Expertise
Kathleen Wong studied at The Chinese University of Hong Kong, where she focused on Psychology and Communication. She participated in an Education Abroad Program in 2014, which lasted for 11 months. Additionally, she earned a Bachelor of Arts degree in East Asian Studies from UC Santa Barbara, attending from 2013 to 2017. Her educational background provides her with a strong foundation in communication, essential for her career in customer service and sales management.
Background
Before joining Tapestry, Kathleen Wong gained valuable experience through various roles. She worked as a Social Media Intern at Her Campus Media from 2016 to 2017, where she developed her skills in digital communication. Additionally, she served as a Teacher Assistant at UCSB Early Childhood Care & Education Services from 2015 to 2017. These positions contributed to her understanding of client engagement and effective communication.
Skills in Clienteling
Kathleen Wong possesses skills in clienteling, which is crucial for enhancing customer loyalty. This involves building and maintaining strong relationships with clients, ensuring their needs are met, and fostering a positive customer experience. Her expertise in this area is integral to her role at Tapestry, where she applies these skills to drive sales and improve customer satisfaction.