Marco Felice
About Marco Felice
Marco Felice is an Account Service Analyst currently employed at Tapestry since 2024. He has a diverse background in customer service and account management, with previous roles at various retail and hospitality companies in the Greater New York City Area.
Current Role at Tapestry
Marco Felice currently serves as an Account Service Analyst at Tapestry, a position he has held since 2024. In this role, he is responsible for managing account services and ensuring client satisfaction. His work contributes to the overall efficiency and effectiveness of the company's account management processes.
Previous Experience at Tapestry
Prior to his current role, Marco worked as an Account Specialist at Tapestry from 2022 to 2024. During this time, he focused on account management and client relations, enhancing his skills in service delivery and operational support within the fashion industry.
Work History in Retail and Hospitality
Marco has diverse experience in retail and hospitality. He worked at Dos Caminos Mexican Restaurant as a Maitre D and Brand Ambassador from 2016 to 2018. He also held positions at Bloomingdale's as a Sales Associate in 2018 and at Abercrombie & Fitch as Stock from 2014 to 2015. His roles have provided him with a strong foundation in customer service and sales.
Education and Expertise
Marco studied at the Fashion Institute of Technology, where he earned a Bachelor of Applied Science (BASc) in Fashion Merchandising from 2014 to 2018. This education has equipped him with knowledge and skills relevant to the fashion industry, supporting his career progression in account services.
Experience in Account Services
Before joining Tapestry, Marco worked at Steve Madden as an Account Services Coordinator from 2021 to 2022. His responsibilities included coordinating account services and supporting client needs. This role, along with his internship at FORAY GOLF in 2017, has contributed to his expertise in account management.