Mark Dunmire
About Mark Dunmire
Mark Dunmire serves as the Global Governance Manager for Operational Excellence at Tapestry, where he has worked since 2019. He has a background in IT operations and process management, with previous roles at Publicis Groupe and Prudential Financial, and holds degrees in Social Work and Business Administration.
Current Role at Tapestry
Mark Dunmire serves as the Global Governance Manager for Operational Excellence at Tapestry. He has held this position since 2019, contributing to the company's operational strategies in the Greater New York City Area. In this role, he focuses on governance practices and ensures that operational processes align with organizational goals.
Previous Experience at Publicis Groupe
Before joining Tapestry, Mark Dunmire worked at Publicis Groupe in various capacities. He served as a Senior IT Operations Analyst from 2011 to 2015, followed by a role as Service Manager for IT Process Management in North America from 2015 to 2017. He also worked as a Service Consultant in IT Process Management for eight months in 2015. His tenure at Publicis Groupe spanned over six years, during which he implemented significant process improvements.
Education and Expertise
Mark Dunmire studied at the University of Minnesota, where he achieved a degree in Social Work. He also attended Pacific Lutheran University - School of Business, earning a Bachelor of Business Administration (BBA) with a focus on Business Administration and Management. His educational background supports his expertise in operational excellence and governance.
Professional Contributions
Throughout his career, Mark Dunmire has made notable contributions to operational efficiency. He implemented a Standard Change type that increased change agility, reducing the Change Approval Board agenda by 25%. He also migrated required training to pre-recorded presentations, which enhanced flexibility and knowledge transfer. Additionally, he integrated vendors into the Problem Management process to improve Root Causes Analysis.
Experience in Incident Management
Mark Dunmire worked as an Incident Management Specialist at Prudential Financial from 2018 to 2019. In this role, he was part of the Operations Control Center in Roseland, NJ. His responsibilities included managing incidents and ensuring operational continuity.