Rick Macia
About Rick Macia
Rick Macia serves as the Services Delivery Manager - IT Client Services Manager at Tapestry, where he has worked since 2005. He specializes in managing change management processes, achieving significant cost savings in print services, and leading initiatives in IT service management.
Work at Tapestry
Currently, Rick Macia serves as the Services Delivery Manager - IT Client Services Manager at Tapestry, a role he has held since 2005. In this position, he has been instrumental in managing various IT service delivery functions within the Greater New York City Area. His responsibilities include overseeing Change Management through CAB & ERB meetings specifically for North America. He also leads initiatives related to Change, Vulnerability, and Risk management as part of his ITSM/SDM role.
Cost Savings Achievements
Rick Macia has achieved significant cost savings in his current role by implementing secure print services across multiple offices, including locations in London, New York, and New Jersey. His efforts have resulted in consistent monthly print cost savings ranging from 22% to 28%. This initiative demonstrates his capability in optimizing operational costs while maintaining service quality.
Previous Experience
Before joining Tapestry, Rick Macia worked at PwC as a Field Support Service Manager from 1996 to 2001. He then transitioned to Avaya, where he served as a Field Service Manager for one year from 2003 to 2004. These roles provided him with a solid foundation in IT service management and support, contributing to his expertise in the field.
Education and Expertise
Rick Macia studied at DeVry Technical Institute, where he focused on Electronics Technician and Electronics Engineering, achieving a Bachelor of Science in Electronics Engineering Technology (BSEET). His educational background equips him with the technical knowledge necessary for his roles in IT service delivery and management.
Leadership in IT Initiatives
In his current role, Rick Macia leads various IT initiatives, including the transformation of global conference rooms to Zoom communications as a Global Audio Visual / Unified Communications Manager. He also collaborates closely with InfoSec on global patching vulnerability initiatives and works with a global service provider-partner on emergency incidents to ensure effective 'follow the sun' support.