Emily Smith
About Emily Smith
Emily Smith is a Client Success Manager with extensive experience in client relations and project management, having worked in various leadership roles in the education technology sector. She advocates for inclusivity in the workplace and specializes in strategic planning for startups.
Current Role as Client Success Manager
Emily Smith currently serves as a Client Success Manager at TargetX, a position she has held since 2015. In this role, she focuses on ensuring client satisfaction and success, leveraging her extensive background in client relations and project management. Her responsibilities include developing strategies for client engagement and retention, as well as overseeing the implementation of solutions that meet client needs.
Previous Experience at TargetX
Before her current role, Emily served as the Director of Client Success at TargetX from 2015 to 2017. During her tenure, she was responsible for leading client success initiatives and enhancing customer satisfaction. Her leadership contributed to the development of effective client engagement strategies that supported the company's growth objectives.
Professional Background in Project Management
Emily has a diverse professional background with experience in various roles related to project management and client success. She worked as a Technical Project Manager at BeQuick Software, Inc. from 2014 to 2015. Prior to that, she held multiple positions at Fire Engine RED, including Director of Implementations and Director of CRM Intelligence, where she managed implementation processes and client relationships.
Educational Qualifications
Emily holds a Bachelor of Arts degree from Connecticut College, which she completed from 2000 to 2004. Additionally, she earned a Certificate from The Tuck School of Business at Dartmouth in 2004. Her educational background provides her with a strong foundation in strategic planning and business management.
Advocacy and Specialization
Emily advocates for parents and women+ in the workplace, emphasizing the importance of inclusivity and support. She specializes in strategic planning for startups, focusing on sustainable growth. Her expertise includes consultative sales, client renewal, and expansion strategies, as well as managing projects and teams in fast-paced environments.