Jeremy Schaeffer
About Jeremy Schaeffer
Jeremy Schaeffer is a Client Success Director with extensive experience in higher education and sports management. He has held various roles at Lake Michigan College and currently works at Liaison International and TargetX, focusing on process improvement and customer retention.
Current Role at TargetX
Jeremy Schaeffer serves as the Client Success Director at TargetX, a position he has held since 2021. In this role, he focuses on enhancing customer experience and retention through effective change management strategies. His expertise in process and employee management contributes to the overall success of client relationships.
Previous Experience at Lake Michigan College
Before joining TargetX, Jeremy Schaeffer held multiple roles at Lake Michigan College from 2011 to 2021. He started as an Admissions Specialist and progressed to Director of Admissions & Recruitment. He also served as the Head Men's Basketball Coach and held various coaching positions, including Assistant Coach and Film Coordinator. His tenure at the college spanned over a decade, during which he implemented strategic changes to improve enrollment management.
Education and Qualifications
Jeremy Schaeffer holds a Master's Degree in Sports Leadership from Concordia University Chicago, completed in 2015. He also earned a Bachelor of Applied Arts in Sports Studies from Central Michigan University in 2011. Additionally, he obtained an Associate's Degree in Business Administration and Management from Lake Michigan College in 2010. His educational background supports his expertise in business management and customer relations.
Expertise in Business Management
With eight years of experience in business management and sales environments, Jeremy Schaeffer specializes in process improvement and employee development. His focus on change management has enabled him to implement strategic initiatives that enhance lead conversion and retention, particularly in the context of higher education enrollment management.
Coaching and Leadership Experience
Jeremy Schaeffer has extensive experience in coaching, particularly in men's basketball. He served as the Head Men's Basketball Coach at Lake Michigan College from 2016 to 2020 and held various coaching roles prior to that. His leadership in sports has complemented his professional career, providing him with skills in team management and performance enhancement.