Abdoul O.
About Abdoul O.
Abdoul O. is an IT Support Engineer currently employed at Tata Group in Donegal, Ireland, with a background in various IT roles and customer service positions across multiple companies. He holds degrees in Computer Science and IT Oil and Gas, and is proficient in several software tools for troubleshooting and data analysis.
Current Role at Tata Group
Abdoul O. serves as an IT Support Engineer at Tata Group since 2022. In this role, he is responsible for troubleshooting and resolving IT issues for customers. His experience includes utilizing various software tools such as Salesforce, Onwatch, and VMware to efficiently address technical problems. Abdoul's current position is based in Donegal, County Donegal, Ireland.
Previous Experience in IT Support
Prior to his role at Tata Group, Abdoul O. worked as an IT Support Engineer and Data Analyst at Infosys for three months in 2022, located in County Waterford, Ireland. He also has experience as a Retail Assistant at P&J Live in Aberdeen, Scotland, for seven months in 2020, and as a Sortation Associate at Amazon in Dublin for four months from 2021 to 2022. His diverse background contributes to his technical support capabilities.
Educational Background
Abdoul O. has a strong educational foundation in computer science and technology. He studied at the University of Bradford, achieving a Bachelor of Science in Computer Science from 2014 to 2018. He furthered his education at Robert Gordon University, obtaining a Master of Science in IT Oil and Gas from 2019 to 2021. Additionally, he completed a Certificate in AutoCAD, specializing in 2D and 3D design, and holds a Certificate in Protocols and Internet Working.
Technical Skills and Software Proficiency
Abdoul O. possesses a range of technical skills relevant to his IT support role. He is proficient in using Oracle NetSuite for business management solutions and has experience with data visualization tools such as Microsoft Power BI and Tableau. His expertise extends to network simulation and troubleshooting using Packet Tracer. Abdoul is also fluent in English and French, enhancing his ability to provide technical support to a diverse customer base.
Involvement in Academic Societies
During his time at the University of Bradford, Abdoul O. actively participated in the Pisoc society, which focuses on programming skills development. This involvement reflects his commitment to enhancing his technical abilities and engaging with peers in the field of computer science.