Abdul Subhan
About Abdul Subhan
Abdul Subhan is a Technical Support Specialist at Tata Group, with expertise in ITSM tools and ITIL areas. He has a background in Information Technology and experience in managing various software and server environments.
Work at Tata Group
Abdul Subhan has been employed at Tata Group as a Technical Support Specialist since 2020. He has worked for four years in this role, based in Hosur, Tamil Nadu, India. His responsibilities include providing technical support across various ITIL areas, which encompass applications, networks, operating systems, databases, and monitoring technologies. He manages active directory server users and groups, addressing domain issues and ensuring system reliability.
Previous Experience at Lifestyle International Pvt Ltd
Prior to his role at Tata Group, Abdul Subhan worked at Lifestyle International Pvt Ltd as an Application Support specialist from 2016 to 2020. During his four years there, he gained valuable experience in application support, enhancing his technical skills and understanding of IT service management.
Education and Expertise
Abdul Subhan earned a Bachelor's degree in Information Technology from Muthayammal Engineering College, where he studied from 2010 to 2014. His educational background has equipped him with a solid foundation in IT principles and practices. He possesses expertise in multiple ITSM tools and has hands-on experience with various software, including NX server, Tally Server, AutoCAD, Mini Tab, Q-Pulse, and Veri cut.
Technical Skills and Responsibilities
Abdul Subhan has developed a diverse skill set in technical support. He handles the admin console of Office 365 for tasks such as email creation, license allocation, and PST file backup. Additionally, he manages the installation and configuration of Minitab Statistical Software on client machines. His responsibilities also include coordinating with TCS and Sapience for NX software license deployment and performing updates and patching on Tally cloud servers.
Active Directory and Server Management
In his current role, Abdul Subhan manages Active Directory on Windows Server 2016, creating policies for users and groups. He addresses domain issues and ensures the smooth operation of server environments. His technical acumen in server management contributes to the overall efficiency of IT operations within his organization.