Ashwini Kumar
About Ashwini Kumar
Ashwini Kumar is a Manager of Retail Training at Tata Group, specializing in product and process training, customer experience, and behavioral training. With a background in emotional intelligence and extensive experience in learning and development, he has contributed to various organizations, including a textile company and Nava Bharat Fertilizers Ltd.
Work at Tata Group
Ashwini Kumar has been employed at Tata Group since 2015, serving as the Manager of Retail Training in the areas of product and process, retail, customer experience, and behavioral training. In this role, he focuses on enhancing the skills and knowledge of retail staff to improve overall customer interactions and service quality. His responsibilities include designing and implementing training programs that align with the company's objectives.
Education and Expertise
Ashwini Kumar holds a Post Graduate Diploma in Management (PGDM) in HR and Tourism from the Indian Institute of Tourism and Travel Management (IITTM), Gwalior, which he completed from 2008 to 2010. He also earned a Bachelor of Arts (BA Hons) in English from Banaras Hindu University during the same period. Additionally, he has certifications in Emotional Intelligence applications from Tata Institute of Social Sciences, Mumbai, and in Managing the Training Function from XLRI, completed in 2012.
Background
Before joining Tata Group, Ashwini Kumar worked as a Trainee Associate at Accenture in Bangalore for three months in 2010. He also served as a Training Officer at Nava Bharat Fertilizers Ltd, where he was responsible for training initiatives in the states of Bihar and Jharkhand. His early career included a position as a Voice and Accent Trainer at NIIT Uniqua, a joint venture between Genpact and NIIT.
Achievements
During his academic internship at BHEL in Bhopal, Ashwini Kumar was awarded for the best project, recognized by AGM HR P.K. Goyal. He has also successfully established a new department of Learning & Development at a textile company, which worked with notable brands such as Levis, Lee, and Wrangler. His diploma from the Indian Society for Training and Development (ISTD) in New Delhi further supports his expertise in training and development.