Kannan Gopalkrishna
About Kannan Gopalkrishna
Kannan Gopalkrishna serves as the Head of Technology Operations at Tata Digital, bringing over 20 years of experience in the IT industry, particularly in Infrastructure Managed Service and Core IT Infrastructure Management.
Work at Tata Group
Kannan Gopalkrishna serves as the Head of Technology Operations at Tata Digital, a position he has held since 2020. In this role, he is responsible for overseeing technology operations and ensuring effective service delivery within the organization. His leadership in this capacity emphasizes metrics-driven management, focusing on quality, timeliness, and productivity. Gopalkrishna's extensive experience in IT infrastructure management supports his ability to manage complex projects and lead delivery teams across various geographies.
Previous Experience in IT Industry
Prior to his current role, Kannan Gopalkrishna accumulated over 20 years of experience in the IT industry. He worked at Cognizant Technology Solutions as Associate Director of IT Infrastructure Services from 2014 to 2019. He also held positions at [24]7.ai as Assistant Vice President of Technology from 2019 to 2020, and at Adobe as Senior IT Manager from 2011 to 2014. His career includes roles at IBM, Crompton Greaves, GE Capital International Services, Unisys, and HP, showcasing a diverse background in IT infrastructure and service management.
Education and Expertise
Kannan Gopalkrishna holds a Master's degree in Information Technology from Symbiosis Centre for Information Technology, which he completed from 1999 to 2001. He also earned a Post Graduate Diploma in Business Management from Narsee Monjee Institute of Management Studies between 2004 and 2008. Additionally, he obtained a Bachelor of Engineering in Electronics and Power from Nagpur University from 1995 to 1999. His educational background supports his expertise in IT infrastructure management and business operations.
Leadership and Management Skills
Kannan Gopalkrishna has demonstrated strong leadership and management skills throughout his career. He has led multiple delivery teams globally, utilizing processes such as risk management, quality management, and issue/problem management to ensure project success. His capabilities extend to stakeholder management, project reporting, and effective communication at various organizational levels. Gopalkrishna is also skilled in mentoring and coaching, focusing on talent development and performance evaluation within his teams.
Technical Skills and Project Management
Kannan Gopalkrishna possesses a comprehensive understanding of the IT infrastructure domain, with expertise in engagement and vendor/customer relationship management. He is experienced in solution design, FTE sizing, and managing a portfolio of projects, particularly with offshore delivery models. His focus on metrics-driven service delivery management enhances his ability to balance resources and engage employees effectively, ensuring successful project outcomes.