Vinay Raina
About Vinay Raina
Vinay Raina is a Deputy General Manager at Tata Teleservices Limited, where he leads a team of 10 Relationship Managers and manages a monthly revenue base exceeding Rs. 35 Crores. He has over a decade of experience in customer service and relationship management, having previously worked at Bharti Airtel Ltd and Soffia Software Ltd.
Work at Tata Teleservices Limited
Vinay Raina currently holds the position of Deputy General Manager (DGM) at Tata Teleservices Limited. He has been with the company since 2011 and manages a monthly revenue base exceeding Rs. 35 Crores for the B2B North Hub. His responsibilities include reducing customer churn and enhancing revenue through effective relationship management. Raina leads a team of 10 Relationship Managers, focusing on maintaining high customer service scores. He conducts regular performance reviews and feedback sessions to identify skill development opportunities for his team members. Additionally, he has led circle teams of 23 members to meet various performance targets.
Previous Experience at Bharti Airtel Ltd
Before joining Tata Teleservices Limited, Vinay Raina worked at Bharti Airtel Ltd as Deputy General Manager (DGM) in the Customer Service Division (CSD) from 2001 to 2011. During his tenure of 10 years in Gurgaon, he developed and implemented programs aimed at customer engagement and revenue enhancement. Raina was recognized for his contributions, receiving the 'Exceptional Contributor' award from Bharti Enterprises six times. His experience at Bharti Airtel equipped him with valuable skills in relationship management and customer service.
Early Career at Soffia Software Ltd
Vinay Raina began his career at Soffia Software Ltd, where he served as Senior Executive in sales from 1999 to 2001. This role provided him with foundational experience in sales and customer relations, which he later applied in his subsequent positions. His early career at Soffia Software Ltd contributed to his understanding of the technology and telecommunications sectors.
Education and Expertise
Vinay Raina studied at the Institute of Productivity and Management, where he earned a Master of Business Administration (MBA). His educational background has equipped him with the knowledge and skills necessary for effective management and leadership in the telecommunications industry. Raina's expertise includes customer relationship management, team leadership, and revenue enhancement strategies.