Rafael Proença
About Rafael Proença
Rafael Proença is a Support Engineer and DevOps professional currently employed at Atlassian and e-Core in Brazil. He has a background in technical support and international relations, along with strong scripting skills and expertise in API integrations.
Work at Atlassian
Rafael Proença has been employed at Atlassian as a Support Engineer / DevOps since 2022. In this role, he contributes to the company's technical support and operational efficiency. His work is based in Brazil, where he applies his skills in DevOps practices to enhance customer experiences and streamline processes.
Work at e-Core
In addition to his position at Atlassian, Rafael Proença also works at e-Core as a Support Engineer / DevOps since 2022. His responsibilities include providing technical support and implementing DevOps solutions. He operates from São Paulo, Brazil, where he utilizes his expertise to support the company's operational goals.
Education and Expertise
Rafael Proença studied at BYU-Pathway Worldwide from 2018 to 2020. He also attended Centro Universitário FMU | FIAM-FAAM, where he earned a degree in Relações Internacionais from 2012 to 2016. Currently, he is pursuing a Bachelor's degree in Applied Technologies / Business at Brigham Young University - Idaho, a program he has been enrolled in since 2017. His technical expertise includes scripting skills relevant to DevOps practices and proficiency in API integrations, particularly connecting Opsgenie and Statuspage.
Previous Experience at AT&T
Before his current roles, Rafael Proença worked at AT&T as a Technical Support Engineer from 2013 to 2018. During his five years at the company, he developed skills in technical support and customer service, which have contributed to his current positions in DevOps and support engineering.
Language Proficiency and Community Involvement
Rafael Proença is trilingual, possessing full professional proficiency in English, Spanish, and Portuguese. He is committed to continuous learning and actively participates in community service, reflecting his dedication to personal and professional growth.