Charles B.
About Charles B.
Charles B. is a Technical Support Specialist at TaxBit since 2021, with a background in information technology and business management. He has previously held positions at PepsiCo, Corinthian International Parking Services, and other organizations, and has earned an MBA from Western Governors University.
Work at TaxBit
Charles B. has been employed at TaxBit as a Technical Support Specialist since 2021. In this role, he focuses on investigating transaction issues, analyzing problems, and implementing resolutions. He utilizes account infiltration techniques to address client concerns effectively. His responsibilities include managing customer data and ensuring successful data synchronization and upload to customer accounts.
Previous Employment Experience
Prior to his current role, Charles B. worked in various positions. He served as a Sales Merchandiser at PepsiCo for five months in 2014. He was a Site Manager at Corinthian International Parking Services from 2011 to 2013. Additionally, he worked as a Technical Service Consultant at Brent Brown Automotive Group for eight months in 2009. He also held a position as an Information Technology Support Engineer at Worldwide TechServices for two months in 2021.
Education and Expertise
Charles B. holds a Master of Business Administration (MBA) in Information Technology Management from Western Governors University, which he completed in 2023. He also earned a Bachelor of Arts in Business (Technology) from Arizona State University - W. P. Carey School of Business, graduating in 2020. His educational background supports his technical skills and expertise in account management and data synchronization.
Technical Skills and Tools
Charles B. possesses a range of technical skills relevant to his role. He is experienced in creating, updating, and de-escalating tickets in Jira and Zendesk. He has expertise in using Postman and Stripe for account management tasks, including customer data management, payment processing, and subscription management. His ability to structure and input client data into CSV format enhances data synchronization processes.