Amber Johnson
About Amber Johnson
Amber Johnson is an Unlicensed Case Manager at TD Ameritrade with over seven years of experience in customer service and IT support.
Current Role at TD Ameritrade
Amber Johnson currently serves as an Unlicensed Case Manager at TD Ameritrade, based in St Louis, Missouri, United States. She has been with the company since 2020 and focuses on managing cases to provide customer support solutions efficiently. Her role involves handling customer inquiries, ensuring compliance with processes, and supporting IT needs to facilitate smooth operations.
Previous Experience at Kforce Inc
In 2020, Amber Johnson worked as an Accounts Payable Specialist at Kforce Inc in St Louis, Missouri. During her four-month tenure, she was responsible for managing invoices, processing payments, and maintaining financial records accurately. Her attention to detail and aptitude for accounts and data entry were crucial in ensuring timely and accurate financial operations.
Role at Coastal Business Supplies
Amber Johnson served as a Customer Success Representative at Coastal Business Supplies, Inc. from 2019 to 2020 for seven months. Her work involved assisting customers with their inquiries, resolving issues, and ensuring a high level of customer satisfaction. Her experience at Coastal Business Supplies contributed to her strong foundation in customer service and client relationship management.
Employment at Charter Communications
From 2016 to 2019, Amber Johnson worked as a PAC Coordinator 1 at Charter Communications in St Ann, Missouri. Over her three-year tenure, she was involved in managing communications and administrative tasks. Her responsibilities included coordinating between departments, executing communication strategies, and maintaining process adherence, which honed her skills in operational management and communication.
Educational Background
Amber Johnson holds a Bachelor of Arts degree in Mass Communication/Media Studies from Lindenwood University, where she studied from 2018 to 2022. Her education provided her with a strong grounding in media studies and communication principles, which complement her professional endeavor and contribute to her ability to manage customer relations and communication effectively.
Experience in Customer Service and IT Support
Amber Johnson has over seven years of experience in the customer service industry. Throughout her career, she has demonstrated a strong focus on providing superior customer service and IT support. Her dedication to proper process and procedure, along with her technical skills and attention to detail in accounts and data entry, have enabled her to deliver effective customer service solutions.