Angelina Mc Gough
About Angelina Mc Gough
Angelina Mc Gough is a Resource Desk Specialist at TD Ameritrade, specializing in client correspondence, mutual funds, and retirement accounts.
Title at TD Ameritrade
Angelina Mc Gough currently serves as a Resource Desk Specialist at TD Ameritrade. She stepped into this role in 2022. As a Resource Desk Specialist, she focuses on creating custom client correspondence cases, sorting and filtering data to ensure accurate and efficient communication. Additionally, she acts as a mutual funds advanced specialist and retirement account specialist, aiding clients with their complex inquiries.
Previous Roles at TD Ameritrade
Before her current role, Angelina Mc Gough worked as a Financial Services Trainee at TD Ameritrade. From 2020 to 2022, she dedicated two years to learning and assisting with various financial services tasks. Her tenure as a Financial Services Trainee provided her with the foundational skills and knowledge to excel in her present role.
Experience in Sales and Customer Service
Angelina Mc Gough has a broad background in sales and customer service. From 2017 to 2022, she worked at Sunglass Hut in Lewisville, Texas, as a Sales Associate, a role that honed her customer interaction skills. Prior to that, she served as a Cocktail Waitress at T's Bar and Grill for six months in 2017, and as a Registered Dental Assistant at Infinity Smile Center PLLC between 2016 and 2017. Further back, she offered her expertise as a Server Trainer at AMC Theatres in Grapevine, Texas, from 2013 to 2016.
Educational Background
Angelina Mc Gough has pursued higher education, earning a BBA in Business Analytics from the University of North Texas, studied from 2017 to 2019. Prior to that, she completed an Associate of Science – AS in Science from North Central Texas College between 2013 and 2015. Her educational background has equipped her with the analytical and scientific skills necessary to excel in her professional roles.
Key Skills and Expertise
In her career, Angelina Mc Gough has developed several key skills and areas of expertise. She specializes in creating custom client correspondence cases through effective data sorting and filtering. She leads teams by leveraging innovative problem-solving and education coaching, enhancing special topic guides. Additionally, she empowers Financial Service Representatives by educating them on complex inquiries related to retail brokerage accounts, showcasing her ability to support and develop her colleagues.