Aubrie Paterson
About Aubrie Paterson
Aubrie Paterson is a Manager and Workforce Analyst at TD Ameritrade with extensive experience in workforce management and event scheduling.
Current Role at TD Ameritrade
Aubrie Paterson works as a Manager - Workforce Analyst at TD Ameritrade. She took on this role in 2021 in the United States. In her current position, she plays a critical role in the strategic planning and execution of workforce management initiatives. Her responsibilities include developing and distributing detailed reports on Key Performance Indicators (KPIs) such as SLA, AHT, ASA, and forecast deviations, which are integral for business partners.
Previous Experience at TD Ameritrade
Before becoming a Manager - Workforce Analyst, Aubrie Paterson held several roles at TD Ameritrade. She started as a Broker from 2007 to 2009, followed by Active Trader Support until 2012. Next, she served as a Workforce Management Specialist until 2019 in Omaha, Nebraska, progressing to a Workforce Specialist, Tier II from 2019 to 2021. Briefly, in 2021, she held the position of Sr. Specialist, Workforce Management. Her extensive experience at TD Ameritrade underscores her depth in workforce management and customer support.
Educational Background
Aubrie Paterson attended Burke Highschool from 2001 to 2005, where she earned her diploma. She furthered her education at the University of Nebraska at Omaha, studying Business Administration and Management, General, for one year from 2005 to 2006. Although she achieved some college education, her professional accomplishments highlight a strong trajectory in the business and workforce management sectors.
Expertise in Workforce Management Tools
Aubrie Paterson boasts expertise in using advanced workforce management platforms, including Verint I30, NICE, and Calabrio. These tools support her capability in real-time workforce management, as well as scheduling and event planning. Her technical proficiency ensures accurate and effective management of workforce operations, which is pivotal for strategic business planning.
Early Career Experience
Before her tenure at TD Ameritrade, Aubrie Paterson worked at Burger King Corporation as an Associate General Manager from 2005 to 2009 in Omaha, Nebraska. In this role, she gained valuable managerial experience that laid the foundation for her subsequent career in workforce management and analytics.