Brendan Williams
About Brendan Williams
Brendan Williams is a Knowledge Management Sr. Specialist at TD Ameritrade, with extensive experience in client development and customer service.
Current Position at TD Ameritrade
Brendan Williams holds the position of Knowledge Management Sr. Specialist at TD Ameritrade. Since 2012, he has been responsible for enhancing knowledge management practices. His initiatives include implementing a modern SharePoint system to improve content structure and searchability. Brendan also manages editorial content reviews and oversees technical enhancements to ensure a better user experience for both users and content owners.
Previous Roles at TD Ameritrade
Before his current role, Brendan Williams served in various capacities at TD Ameritrade. From 2010 to 2012, he was a New Client Development Specialist in Omaha, Nebraska, focusing on attracting and onboarding new clients. Prior to that, Brendan worked as a Customer Service Specialist and Stockbroker from 2007 to 2009, where he was responsible for client support and stock trading activities.
Educational Background
Brendan Williams studied Philosophy at the University of Nebraska at Omaha. He completed his degree over the course of four years, from 2002 to 2006. This background in philosophy may have provided him with critical thinking and analytical skills that he utilizes in his current role.
SharePoint System Implementation
Brendan Williams has been instrumental in modernizing TD Ameritrade’s knowledge management systems. One of his key projects was the implementation of a modern SharePoint system. This initiative has significantly enhanced the content structure and searchability, making it easier for employees to find and manage information.
Development of Internal Workflows
In his role at TD Ameritrade, Brendan Williams developed internal workflows enabling hundreds of content owners to edit and submit webpages through a multi-step review process. This system has streamlined the content management process, ensuring that all content is thoroughly reviewed before publication.