Desirée Koepke
About Desirée Koepke
Desirée Koepke is a Specialist, Workforce Analyst at TD Ameritrade with extensive experience in workforce management and financial services.
Current Position at TD Ameritrade
Desirée Koepke is currently employed as a Specialist, Workforce Analyst at TD Ameritrade. She has held this position since 2021 in the United States. Her responsibilities in this role involve utilizing her expertise in real-time functions and intra-day analytics to optimize workforce management operations.
Previous Roles at TD Ameritrade
Desirée Koepke has held multiple positions at TD Ameritrade over the years. She was a Team Manager, Investor Services from 2020 to 2021 in St. Louis, Missouri. Prior to this, she served as a Retail Workforce Management Specialist from 2018 to 2020 in the Greater St. Louis Area. Beginning her journey at TD Ameritrade, she initially worked as a Financial Services Representative from 2017 to 2018.
Work Experience Outside TD Ameritrade
Before TD Ameritrade, Desirée Koepke accumulated diverse work experience in various roles. She served as a Customer Service Specialist at GL group Inc. from 2016 to 2017. In Monsanto via Randstad, she first worked as Administrative Support - Supply Chain Global HR Team / Global Crop Protection from 2015 to 2016 and later as a Regulatory - Global Seed Analyst from 2014 to 2015. Additionally, she worked at Webster University as a Student Literacy Corps member from 2012 to 2015 and at Saint Louis Community College - Meramec as a Theatre Office Assistant from 2011 to 2012.
Educational Background
Desirée Koepke pursued her higher education at Webster University, where she studied Educational Studies and obtained a Bachelor of Applied Science (BASc) from 2012 to 2016. Prior to this, she attended St. Louis Community College - Meramec, achieving an Associate of Arts in Teaching (AAT) in Elementary Education from 2010 to 2012.
Skills and Expertise
Desirée Koepke possesses a robust skill set in workforce management and financial services. She is proficient in using workforce management systems like Calabrio and NICE for optimizing workforce operations. Additionally, she is skilled in Cisco call management systems and call routing, which enhance communication efficiency. Desirée is also efficient in data visualization and analysis using Tableau. Her expertise is further validated by holding Series 7 and 63 licenses, indicating a strong foundation in the financial services sector.