Michael Pettit
About Michael Pettit
Michael Pettit is a Sr. Command Center Engineer at TD Ameritrade, with extensive experience in technical support and operations across various companies.
Title
Michael Pettit holds the position of Sr. Command Center Engineer at TD Ameritrade, where he has been working since 2016 in Omaha, NE.
Work Experience
Michael Pettit has accumulated extensive experience in various technical roles. He previously worked as a Software Support Engineer I at TD Ameritrade from 2011 to 2016, and as an Operations Support specialist at QA3 Financial Corp from 2005 to 2011. Earlier in his career, he gained experience in roles such as Access Representative at Nebraska Orthopaedic Hospital, Key Data Entry Associate at Info USA, and Manufacturing Team Lead at HP/Compaq.
Education and Training
Michael Pettit studied Computer Science at Metropolitan Community College. Though he did not receive a degree, he spent 11 months acquiring skills relevant to his career in the technology sector.
Technical Expertise
Michael Pettit manages and leads technical bridges involving various support teams, business units, and vendors. He trains both onshore and offshore teammates in technical procedures and financial industry concepts. His responsibilities include designing, testing, and implementing automation jobs using Tidal Automation and monitoring network performance with tools like NNMi, Grafana, and Imperva Incapsula. He also performs diagnostics on Cisco routers and switches and escalates circuit issues with ISPs for branch networks and primary data center links.
Incident Management
In his role, Michael Pettit acts as the primary knowledge source for overnight staff on technical, processing, and business issues. He consistently documents detailed procedures and system diagrams to enhance team skills, using tools such as Confluence. Additionally, he manages the ticketing process using BMC Remedy, from creation to resolution, including conducting root cause analysis for reported issues.