Ryan Knuckles Li
About Ryan Knuckles Li
Ryan Knuckles Li is a Resource Desk Specialist at TD Ameritrade with extensive experience in client relations, sales, and education.
Current Position at TD Ameritrade
Ryan Knuckles Li has been working as a Resource Desk Specialist at TD Ameritrade since 2018. In this role, he holds the highest level of verbal escalation available, exemplifying his advanced conflict resolution skills. He approves outgoing client correspondence, ensuring that all communication adheres to the company's high standards. Additionally, he reviews client and associate interactions to maintain superior customer service.
Previous Experience at Scottrade
Before joining TD Ameritrade, Ryan worked as a Client Relations Specialist at Scottrade from 2015 to 2018 in the Greater St. Louis Area. Over these three years, he honed his skills in client relations, gaining valuable experience in customer engagement and support.
Early Career Roles
Ryan has a diverse background with roles in different sectors. He worked as a Vault Teller at Regions Financial Corporation from 2013 to 2015 in Springfield, Missouri. Prior to that, he was a Sales Associate at Harbor Freight Tools from 2011 to 2014. His journey began in Shenzhen, Guangdong, China, where he served as a Program Manager at Manhattan Kids Club from 2007 to 2011. Earlier, he was an English Teacher at Owen's English in Chongqing, China, from 2005 to 2007.
Educational Background
Ryan holds a strong educational foundation. He earned a Bachelor's degree in International Business Administration with a Minor in Chinese Language and Culture from Missouri State University, completing his studies from 2011 to 2013. Additionally, he studied Chinese Language and Literature at Chongqing University from 2004 to 2006. Prior to that, he completed a Bachelor of Science degree in International Business Administration with Chinese Language and Culture at Missouri State University from 2000 to 2003.