Simon Chan
About Simon Chan
Simon Chan is a Sr. Voice Engineer at TD Ameritrade with extensive experience in network engineering and system administration.
Current Role at TD Ameritrade
Simon Chan is a Sr. Voice Engineer at TD Ameritrade, fulfilling this role since 2012. He works in Jersey City, focusing on voice engineering tasks such as optimizing Webex call routing to reduce costs and circuit utilization. He has contributed significantly to developing standard operating procedures to enhance the quality and consistency of work.
Previous Experience at Atlantic Coast Media Group
From 2010 to 2012, Simon Chan served as a Senior Network Engineer at Atlantic Coast Media Group. In this role, he was responsible for enforcing and implementing role-based access control for Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC). He also identified and addressed critical issues with Cisco Unity Connection digital networking.
Early Career at Custom Computer Specialists, Inc.
Simon Chan began his professional career as an Associate System Engineer at Custom Computer Specialists, Inc., where he worked from 2005 to 2009. During his tenure, he administered, monitored, and maintained the stability of Unified Contact Center Enterprise (UCCE) and Customer Voice Portal (CVP) systems. He played an essential role in creating and supporting ICM/CVP call routing scripts.
Educational Background
Simon Chan studied at City University of New York - Brooklyn College, where he completed a Bachelor of Science degree from 2001 to 2004. His educational foundation in science has equipped him with the necessary knowledge and skills for his engineering roles.
Technical Projects and Initiatives
Throughout his career, Simon Chan has been involved in various technical projects and initiatives. He planned and completed a web certificate renewal project on short notice and led a migration and upgrade of CUIC, CUPS, CUC, and CUCM from Cisco MCS servers to virtual machines. He also engaged with Cisco Technical Assistance Center to ensure the soundness of installation and upgrade procedures.