Adam Hoddinott
About Adam Hoddinott
Adam Hoddinott is a Business Analyst at TD Insurance, with extensive experience in underwriting and customer service roles within the insurance industry. He has a background in Business Administration from the University of New Brunswick and has worked in various capacities at TD Insurance since 2010.
Work at TD Insurance
Adam Hoddinott has held multiple roles at TD Insurance since 2010. He began his career there as an Advisor, serving for five years until 2015. He then transitioned to the role of Resource Officer for four months in 2015, followed by a four-year tenure as an Underwriter from 2015 to 2019. Adam advanced to the position of Senior Underwriter from 2019 to 2021. Currently, he works as a Business Analyst, a role he has held since 2021. His work primarily takes place in Saint John, New Brunswick, Canada.
Education and Expertise
Adam Hoddinott studied at the University of New Brunswick, where he earned a degree in Business Administration and Management from 2005 to 2008. His expertise lies in troubleshooting within the insurance industry, particularly with Guidewire software. He specializes in root cause analysis and requirements building, contributing to the Guidewire Center of Excellence at TD Insurance. Additionally, he is involved in bug and defect analysis as part of the Maintenance Pod.
Background in Sitel
Prior to his extensive career at TD Insurance, Adam Hoddinott worked at Sitel in various capacities. He started as a Customer Service Representative from 2008 to 2009 for eight months. He then served as a Peer Mentor for four months in 2009, followed by a role as a Facilitator from 2009 to 2010 for nine months. His experiences at Sitel contributed to his development in customer service and team leadership.
Career Progression
Adam Hoddinott's career reflects a steady progression within the insurance and customer service sectors. His journey began at Sitel, where he gained foundational skills in customer interaction and mentorship. He then transitioned to TD Insurance, where he took on increasingly responsible roles, culminating in his current position as a Business Analyst. His diverse experiences have equipped him with a comprehensive understanding of both customer service and insurance operations.