Adi V.
About Adi V.
Adi V. is a Manager at TD Insurance in Toronto, Canada, with a background in English Language and Literature and Hotel Management. He has been recognized for his contributions to customer experience and team efficiency since joining the company in 2018.
Work at TD Insurance
Adi V. has been employed at TD Insurance since 2016, progressing through various roles. Initially, Adi served as an Insurance Analyst from 2016 to 2017, where responsibilities included analyzing insurance data and contributing to operational efficiency. In 2017, Adi took on the role of Peer Coach for four months, focusing on mentoring peers in the Toronto, Canada area. Since 2018, Adi has held the position of Manager, overseeing a team of 15 insurance analysts. This role involves leading team meetings, developing career plans for advisors, and collaborating with departments such as HR and Operations.
Education and Expertise
Adi V. holds a Bachelor of Arts (B.A.) in English Language and Literature from Delhi University, completed between 1997 and 2000. Additionally, Adi earned a Diploma in Hotel Management from the Institute of Hotel Management, studying from 1996 to 1999. This educational background provides a foundation in communication and management skills, applicable in the insurance industry.
Achievements
In the role of Manager at TD Insurance, Adi V. has been recognized for achieving the highest customer experience metric within the center. Adi consistently exceeds projected efficiency targets, demonstrating a commitment to operational excellence. The ability to create effective action plans tailored to specific areas of opportunity has contributed positively to the team's performance.
Leadership and Team Development
Adi V. leads a team of insurance analysts, focusing on impactful leadership and team development. Responsibilities include creating individual career developmental plans for team members and conducting mid-year and year-end evaluations. Adi effectively facilitates team meetings and huddles, ensuring clear communication and alignment on objectives.