Andrew James
About Andrew James
Andrew James is an Insurance Analyst with extensive experience in customer service and risk management. He has worked at TD Insurance since 2018 and has held various roles in the financial and sports sectors, demonstrating strong leadership and professionalism.
Work at TD Insurance
Andrew James has been employed at TD Insurance as an Insurance Analyst since 2018. His role involves educating colleagues on risk prevention through training sessions and providing day-to-day guidance. He is recognized for maintaining a high standard of professionalism with stakeholders in various situations. In this position, he has also taken on the responsibility of 'Legendary Experience Champion,' which highlights his commitment to excellence in first call resolution and client satisfaction.
Previous Experience in the Insurance Industry
Prior to his current role, Andrew James worked at RBC as a Senior Deposit Monitoring Officer from 2015 to 2018 in Bedford, NS. His responsibilities included monitoring deposit activities and ensuring compliance with banking regulations. Before that, he was a Customer Service Representative at CIBC for 9 months in 2012 to 2013, where he developed skills in customer interaction and service delivery.
Education and Expertise
Andrew James studied at Cape Breton University, where he earned a Bachelor of Community Studies with a focus on Sports and Human Kinetics and Business from 2009 to 2012. He furthered his education at The American University in Cairo, obtaining a Master's degree in Global Affairs with a specialization in International Security from 2013 to 2015. His educational background supports his analytical skills and understanding of risk management in the insurance sector.
Background in Project Management
Before entering the insurance field, Andrew James gained experience as a Project Partner at The Coca-Cola Company in 2011 for 6 months. He also interned in Athletics Facility Management at The American University in Cairo in 2010 for 3 months. These roles contributed to his ability to build resource networks and establish business partnerships.
Leadership and Problem-Solving Skills
In his professional roles, Andrew James has demonstrated effective leadership and problem-solving capabilities. He has proven to be a team leader, guiding colleagues and managing projects successfully. His ability to navigate diverse conditions while maintaining professionalism has been a significant asset in his career.