Arup Majumder
About Arup Majumder
Arup Majumder is an Account Specialist in Life & Health insurance at TD Insurance, with a diverse background in client success and sales roles across various companies. He holds a Bachelor of Arts in Economics from Concordia University and has demonstrated proficiency in technology and client support throughout his career.
Work at TD Insurance
Arup Majumder currently serves as an Account Specialist in the Life & Health insurance division at TD Insurance. He has been in this role since 2024, working in a hybrid capacity from Markham, Ontario, Canada. In this position, he focuses on providing tailored insurance solutions to clients, leveraging his extensive background in client success and account management.
Previous Experience in Client Success
Prior to his role at TD Insurance, Arup worked as a Client Success Specialist at Indeed.com from 2022 to 2023. He also held a similar position at Payload Technologies Inc. in 2022, where he supported small and medium-sized businesses. His experience in client success roles has equipped him with skills in resolving client support tickets and enhancing client satisfaction.
Education and Expertise
Arup Majumder studied at Concordia University, where he specialized in Economics and earned a Bachelor of Arts (BA) degree from 2014 to 2017. His academic background supports his analytical skills and understanding of economic principles, which are beneficial in the insurance industry. He is also certified in Salesforce and HubSpot, demonstrating his proficiency in key technology platforms.
Achievements in Client Management
Arup has received recognition for his performance in client management roles. He was awarded the Hall of Fame Award for achieving the highest retention rate of 55% in the Credit Protection Department shortly after joining. Additionally, he improved phone queue times by 15%, significantly enhancing client satisfaction.
Diverse Work History
Arup Majumder has a diverse work history that includes roles in sales, technical support, and event coordination. He worked as a Sales Account Manager at BAT from 2019 to 2021 and as a Vaccine Support Analyst at GSK in 2018. His experience spans various industries, including insurance, healthcare, and technology, contributing to his well-rounded skill set.