Carol Ho
About Carol Ho
Carol Ho is a Capacity Planner at TD Insurance, where she has worked since 2019. She has a diverse background in workforce management and analytics, with previous roles at Shaw Direct, Groupe Dynamite, and Rogers Communications.
Current Role at TD Insurance
Carol Ho has been employed at TD Insurance as a Capacity Planner since 2019. In this role, she is responsible for analyzing and optimizing workforce capacity to ensure efficient operations. Her expertise in workforce management tools and applications supports her in making data-driven decisions to enhance service delivery.
Previous Experience in Workforce Management
Prior to her current position, Carol Ho held various roles at TD Insurance, including Forecaster and Intraday Analyst, from 2014 to 2019. She also worked as a Real Time Coordinator at Shaw Direct for one year in 2013-2014. Her experience spans multiple positions at Rogers Communications, where she served as a Real-Time Adjustment Analyst and a National Command Centre Analyst, among others.
Educational Background
Carol Ho studied at Ryerson University from 2012 to 2016, where she focused on Business Management and earned a certificate. Her education provided her with a solid foundation in business principles, which she applies in her professional roles.
Technical Skills and Interests
Carol has a strong interest in programming and scripting languages, which she developed from an early age. She is familiar with a variety of workforce management tools, including RTA, CentreVu Supervisor/CMS, and eWFM/eSP scheduling applications. Additionally, she has experience with Cognos and Genesys phone systems and reporting tools, and she actively takes courses to stay current with industry trends.
Early Career and Roles
Carol's early career included positions such as Sales Associate at Groupe Dynamite and Barista at Second Cup Coffee Company Limited. She gained valuable customer service experience during these roles, which contributed to her skill set in workforce management and planning.