Celine Cho
About Celine Cho
Celine Cho is an Innovation Manager at TD Insurance, where she focuses on digital transformation and service culture. She has a diverse background in customer engagement and marketing, with previous roles at Loblaw Digital and Mercedes-Benz Canada.
Work at TD Insurance
Celine Cho has been serving as the Innovation Manager at TD Insurance since 2022. In this role, she focuses on driving innovation initiatives and enhancing service culture within the organization. Her responsibilities include managing project delivery and steering conversations around digital transformation, ensuring that projects align with the company's strategic goals.
Previous Experience at Loblaw Digital
Prior to her current position, Celine worked at Loblaw Digital from 2020 to 2022 as part of the Customer Engagement team for Online Grocery. During her two years there, she contributed to enhancing the customer experience and optimizing online grocery services, demonstrating her ability to thrive in fast-paced environments.
Background in Marketing and Customer Experience
Celine has a diverse background in marketing and customer experience, having worked at Mercedes-Benz Canada in various roles from 2015 to 2020. She was involved in CX Strategy and Marketing for Mercedes-Benz Vans, where she focused on improving customer engagement and service delivery. Additionally, she gained experience as a Marketing Intern at Foxy Originals and as a Merchandise Analyst at Holt Renfrew.
Education and Expertise
Celine holds a Bachelor of Management and Organizational Studies with a specialization in Consumer Behaviour from The University of Western Ontario, completed in 2014. She furthered her education at the University of Toronto School of Continuing Studies, earning a certificate in Foundations of Project Management in 2020. Additionally, she studied at the Disney Institute, where she completed a program focused on Quality Service.
Skills in Project Management and Digital Transformation
Celine possesses strong project management skills, capable of overseeing project delivery from inception to completion. She emphasizes continuous improvement and excellence in her work. Her focus on digital transformation and service culture positions her as a key player in driving innovation within her current and previous roles.