Claudia Soung
About Claudia Soung
Claudia Soung is an Insurance Analyst at TD Insurance, where she has worked since 2019. She has a diverse background in customer service and sales, with previous roles at Rogers Communications and 360Lending, and is currently pursuing the Chartered Insurance Professional designation.
Current Role at TD Insurance
Claudia Soung has been employed at TD Insurance as an Insurance Analyst since 2019. In this role, she applies her analytical skills to assess insurance policies and claims, ensuring compliance with industry standards. Her responsibilities include evaluating risk factors and providing recommendations to improve service delivery. Claudia's experience in the insurance sector contributes to her effectiveness in this position.
Previous Experience in Customer Service
Claudia Soung has extensive experience in customer service, primarily with Rogers Communications. She worked as a Bilingual Customer Service Representative from 2011 to 2012 for six months. Following this, she served as a Customer Relations Representative from 2013 to 2018 for five years, where she managed customer inquiries and resolved issues. Additionally, she held the position of Escalation Advisor from 2012 to 2013 for one year, addressing complex customer concerns.
Background in Mortgage and Sales
In 2018, Claudia Soung worked as a Mortgage Agent at 360Lending for five months, where she assisted clients in obtaining mortgage financing. She also gained sales experience as a Field Sales Representative at Uptown Communications, a Rogers Authorized Dealer, from 2018 to 2020 for two years. This role involved promoting products and services, enhancing her skills in sales and customer engagement.
Education and Professional Development
Claudia Soung studied at the Professional School of Makeup, where she achieved a Make-Up Artist/Specialist certification from 2010 to 2011. She is currently pursuing further education at the Insurance Institute of Canada, working towards the Chartered Insurance Professional designation since 2021. Her educational background includes attending Albert Campbell C.I. from 2004 to 2008.