Colin Schotsman
About Colin Schotsman
Colin Schotsman is an Innovation & Optimization Associate at TD Insurance in Toronto, Ontario, where he focuses on enhancing customer experience through design. He holds an Honours Bachelor's degree in Interaction Design from Sheridan College and has experience in various roles related to innovation and design.
Work at TD Insurance
Colin Schotsman has been serving as an Innovation & Optimization Associate at TD Insurance since 2023. In this role, he focuses on bridging the gap between business problems and customer experience through design. He utilizes innovation and design thinking frameworks to develop human-centred solutions that enhance customer interactions and address organizational challenges.
Previous Experience at TD
Prior to his current position, Colin worked at TD as a TDI Innovation Intern from 2022 to 2023. During this internship, he gained valuable experience in innovation processes and contributed to various projects aimed at improving customer engagement and operational efficiency.
Education and Expertise
Colin studied at Sheridan College, where he earned an Honours Bachelor's degree in Interaction Design from 2019 to 2023. He also completed a Certificate in Creativity and Creative Problem Solving during the same period, focusing on developing skills in design thinking and innovative problem-solving techniques.
Background in Design and Education
Colin has a diverse background in design and education. He worked as a Lead Graphic Designer and Content Creator at Top Talent Inc from 2021 to 2022. Additionally, he served as an Artist Educator and Digital Media Design Intern at Arts For All in 2021. His early career included a six-year tenure as a Library Page at Hamilton Public Library, where he developed skills in customer service and community engagement.
Personal Interests and Motivation
Colin is driven by a curiosity about the world and the challenges faced by people and businesses. This motivation informs his approach to design and innovation, as he seeks to create solutions that are not only effective but also empathetic to user needs.