Craig Richardson
About Craig Richardson
Craig Richardson serves as the Vice President of Claims Operations at TD Insurance, where he has worked since 2014. With a background in various roles at TD Insurance and State Farm, he focuses on enhancing claims experiences and leads a team of approximately 950 professionals.
Current Role at TD Insurance
Craig Richardson serves as the Vice President of Claims Operations at TD Insurance. He has held this position since 2014, leading a team of approximately 950 professionals. His focus is on delivering exceptional claims experiences, emphasizing the principles of Simple, Fast, and Fair claims resolutions. Under his leadership, the Claims Operations team aims to enhance customer satisfaction and streamline processes.
Previous Positions at TD Insurance
Craig Richardson has held multiple roles at TD Insurance over the years. He worked as the Senior Manager of the Client Service Center from 2004 to 2006, followed by the Associate Vice President of the Client Service Center from 2006 to 2009. He also served as the Associate Vice President of the Affinity Market Group from 2009 to 2011 and as the Vice President of Casualty Claims Ontario from 2012 to 2014. Additionally, he briefly held the position of Associate Vice President of Strategic Initiatives in 2012.
Experience in Claims Operations
Craig Richardson has extensive experience in claims operations, having started his career at State Farm as a Claims Representative from 1995 to 2000. He joined TD Insurance in 2000 as a Team Manager in Claims Operations. His roles have encompassed various teams, including Client Service Centers and Sales Strategy, allowing him to develop a comprehensive understanding of the claims process and customer service.
Education and Qualifications
Craig Richardson earned a Bachelor of Commerce, Honours degree from the University of Guelph, where he studied from 1991 to 1995. This educational background has provided him with a solid foundation in business principles, which he applies in his leadership roles within the insurance industry.
Leadership in Women in Leadership Initiatives
Craig Richardson chairs the TD Insurance Women in Leadership National Committee. This initiative focuses on enhancing the career competence and overall employee experience of women at TD Insurance. His leadership in this committee reflects a commitment to fostering an inclusive workplace and supporting the professional growth of women in the organization.