Donald St Maurice
About Donald St Maurice
Donald St Maurice is a Senior IT Operations Analyst at TD Insurance in Montréal, Québec, Canada, where he has worked since 2014. He specializes in resource planning, incident management, and project migration and integration.
Work at TD Insurance
Donald St Maurice has been employed at TD Insurance since 2014, serving as a Senior IT Operations Analyst. In this role, he is responsible for planning resources for upcoming activities and vacations. He manages escalations of major outages and is involved in migration and integration projects. Additionally, he coaches colleagues in handling complex incidents and requests. His tenure at TD Insurance reflects a commitment to operational excellence and effective team collaboration.
Previous Experience
Before his current role, Donald St Maurice worked at TD Insurance as an Infrastructure Administrator from 2004 to 2014. His career began at IBM, where he served as Level 2 Support from 2000 to 2003. This extensive experience in IT operations and support has contributed to his expertise in managing IT infrastructure and addressing technical challenges.
Education and Expertise
Donald St Maurice studied at Lasalle College, where he focused on Network and System Administration. He achieved an Attestation of College Studies (AEC) in this field. His educational background provides a solid foundation for his roles in IT operations, particularly in managing complex systems and infrastructure.
Coaching and Communication Skills
In his current position, Donald St Maurice is involved in coaching colleagues to effectively handle complex incidents and requests. He also manages translation for colleagues' communications and emails, facilitating clear communication within his team. These skills enhance team performance and ensure efficient operations.