Dylann Thavakumar
About Dylann Thavakumar
Dylann Thavakumar is a Capabilities Manager at TD Insurance, where he has worked since 2021. He has a diverse background in financial services, customer service, and technical roles, with previous positions at TD, Walmart, and Mr. Lube Canada.
Work at TD Insurance
Dylann Thavakumar has held multiple roles at TD Insurance. He began as an Insurance Analyst from 2017 to 2019, where he worked for two years. Following this, he served as a Team Manager from 2019 to 2021 for a duration of two years. In 2019, he also took on the role of Peer Coach for a period of four months. Currently, he is employed as a Capabilities Manager, a position he has held since 2021.
Previous Experience in Financial Services
Before his tenure at TD Insurance, Dylann worked at TD as a Financial Sales Representative - Credit Card Specialist from 2016 to 2017 for one year. This role provided him with foundational experience in financial services, contributing to his later positions within the company.
Background in Customer Service
Dylann has a background in customer service, having worked at Walmart as a Customer Service Representative from 2012 to 2015 for three years. He also worked at Mr. Lube Canada as a Service Technician from 2015 to 2016 for nine months. These roles helped him develop strong interpersonal skills and customer relations expertise.
Education and Expertise
Dylann studied at the University of Toronto, where he earned a Bachelor of Science degree in Human Biology and Psychology from 2012 to 2018, completing a six-year program. He also attended West Hill Collegiate Institute from 2008 to 2012 for four years, which laid the groundwork for his higher education.