Elizabeth Britton
About Elizabeth Britton
Elizabeth Britton is a Manager of Governance & Controls at TD Insurance, where she has worked since 2021. With a background in managing contact centers and training initiatives, she has held various roles in the insurance industry, demonstrating expertise in risk management and customer problem resolution.
Current Role at TD Insurance
Elizabeth Britton currently serves as the Manager of Governance & Controls at TD Insurance. She has held this position since 2021, focusing on enhancing governance frameworks and control measures within the organization. Her role involves overseeing compliance and ensuring that operational processes align with industry standards. Elizabeth's expertise in risk management plays a critical role in her responsibilities, contributing to the overall effectiveness of the governance structure.
Previous Positions at TD Insurance
Elizabeth Britton has held several positions at TD Insurance. She worked as a Senior Underwriting Specialist from 2014 to 2016, where she developed her skills in underwriting processes. Following this, she served as the Manager of Underwriting Quality and Governance from 2016 to 2018, focusing on quality assurance in underwriting practices. From 2018 to 2021, she was the Manager of Insurance Customer Care, where she managed customer service operations and training initiatives, enhancing customer experiences.
Experience in Underwriting and Leadership
Before her tenure at TD Insurance, Elizabeth Britton gained valuable experience in underwriting and team leadership. She worked at Agricorp as a Team Leader in Underwriting from 2013 to 2014, where she managed underwriting processes. Additionally, she was a Team Leader for Underwriting in Personal Lines at The Economical Insurance Group from 2008 to 2010. These roles contributed to her strong foundation in underwriting and her ability to lead teams effectively.
Education and Expertise
Elizabeth Britton studied at McMaster University, where she focused on English. Her educational background complements her professional experience, particularly in communication and customer interaction. She possesses expertise in risk management and customer problem resolution, which are essential skills in her current and previous roles. Her passion for enhancing both colleague and customer experiences drives her professional endeavors.