Elvira Raissa Ngandeu Youansi
About Elvira Raissa Ngandeu Youansi
Elvira Raissa Ngandeu Youansi is a bilingual customer service representative currently employed at TD Insurance in Ontario, Canada. With a background in international business and diverse customer service roles, she has developed a strong interest in managerial diversity and culture.
Work at TD Insurance
Elvira Raissa Ngandeu Youansi has been employed at TD Insurance as a Bilingual Customer Service Representative since 2021. In this role, she utilizes her bilingual skills to assist customers effectively, ensuring their inquiries and concerns are addressed promptly. Her experience at TD Insurance spans three years, during which she has developed a strong understanding of customer service protocols and practices within the insurance industry.
Previous Experience in Customer Service
Prior to her current position, Elvira worked at World Vision Canada as a Bilingual Customer Service Representative from 2019 to 2020. She also held a similar role at Afriland First Bank from 2012 to 2013. Her experience in customer service began earlier in her career at Kerawa.com, where she was responsible for customer relations management from 2016 to 2017. These roles have contributed to her expertise in managing customer interactions and enhancing service delivery.
Education and Expertise
Elvira completed her studies at Seneca College, earning an Ontario College Diploma in International Business from 2020 to 2022. She also holds a Master's degree in Management Sciences with a focus on Supply Chain Management & HSEQ from Saint-Jerome Catholic University Institute of Douala, which she obtained from 2014 to 2016. Her educational background supports her professional pursuits in customer service and management.
Background in Hospitality and Brand Management
Elvira's career includes experience in the hospitality sector, having worked as a Hotel Receptionist at Hotel Akwa Palace Officiel from 2017 to 2018. Additionally, she served as a Brand Ambassador for Johnnie Walker at Guinness Cameroun S.A in 2019. These roles have provided her with a diverse skill set, enhancing her ability to engage with customers in various contexts.
Commitment to Professional Development
Elvira has demonstrated a commitment to broadening her expertise through diverse professional experiences. She has actively sought roles that enhance her understanding of managerial diversity and culture, which informs her approach to customer management. Her passion for international business further complements her career in customer service, indicating her dedication to continuous learning and professional growth.