Emily Jones
About Emily Jones
Emily Jones is a Customer Care Officer at TD Insurance, where she has worked since 2021. She holds a Bachelor of Arts in Sociology from Concordia University and has extensive experience in customer service roles at TD and Target.
Work at TD Insurance
Emily Jones has been employed at TD Insurance as a Customer Care Officer since 2021. In this role, she is responsible for addressing customer inquiries and providing support related to insurance products and services. Her experience at TD Insurance spans three years, during which she has developed skills in customer service and problem resolution.
Previous Roles at TD
Emily Jones has held multiple positions at TD prior to her current role at TD Insurance. She worked as a Customer Service Representative from 2016 to 2018, where she focused on assisting customers with their banking needs. Following this, she served as a Personal Banking Representative for seven months in 2018, and later as a Lead Customer Experience Associate from 2019 to 2021. These roles contributed to her extensive experience in customer service within the banking sector.
Education and Expertise
Emily Jones studied at Champlain College from 2013 to 2015, where she completed her education. She furthered her studies at Concordia University, earning a Bachelor of Arts in Sociology from 2015 to 2019. Her educational background provides her with a solid foundation in understanding customer needs and behaviors.
Early Career Experience
Before joining TD, Emily Jones worked at Target as a Customer Service Associate in Brossard, Quebec, from 2014 to 2015. This role allowed her to gain initial experience in customer service, which she later applied in her banking career. Her early career experiences have contributed to her development in handling customer interactions effectively.
High School Education
Emily Jones completed her high school education at Centennial Regional High School from 2008 to 2013. This foundational education set the stage for her subsequent studies and career in customer service and banking.