Ethan Tran, Fma
About Ethan Tran, Fma
Ethan Tran is a Senior Manager in Delivery Planning & Business Management at TD Insurance, with a background in financial services and extensive experience at TD Bank Group. He has a Bachelor of Commerce degree from Ryerson University and has held various managerial roles focused on improving customer experiences and operational efficiency.
Current Role at TD Insurance
Ethan Tran serves as the Senior Manager of Delivery Planning & Business Management at TD Insurance. He has held this position since 2021, focusing on streamlining delivery and planning processes within the organization. His leadership is directed towards making these processes simple, fast, and user-friendly, enhancing the overall efficiency of the Transformation Shared Services team.
Previous Experience at TD Bank Group
Ethan Tran has extensive experience at TD Bank Group, where he held various roles over several years. He worked as a Financial Services Representative from 2002 to 2003, a Financial Advisor from 2003 to 2004, and a Small Business Advisor from 2004 to 2005. He progressed to managerial positions, including Branch Manager from 2007 to 2012 and Manager of Sales Capabilities from 2012 to 2016. His roles also included Senior Manager positions in Customer Journey Strategy and Productivity, Regulatory & Recognition Initiatives.
Education and Expertise
Ethan Tran studied at Ryerson University, where he earned a Bachelor of Commerce (BCom) degree in Information Technology Management from 1998 to 2002. His educational background provides him with a solid foundation in business and technology, which he applies in his professional roles. He has developed extensive knowledge in head office functions and distribution channels, including Retail Banking, Contact Centre, ATM, and Digital.
Facilitation and Leadership Skills
Ethan Tran has facilitated Design Thinking workshops that cover various methodologies, including root cause analysis, problem statements, customer personas, ideation, and customer journey mapping. His approach emphasizes improving customer experiences through innovative solutions. He is also responsible for the Productivity Agenda, Reporting and Performance Dashboard, and Communications at TD Insurance.