Francis Lachapelle
About Francis Lachapelle
Francis Lachapelle serves as the Team Director at the Customer Service Center of TD Insurance, where he has worked since March 2018. He holds a Bachelor's degree in Mathematics and Economics from Université de Montréal and has nearly a decade of experience in the insurance industry.
Work at TD Insurance
Francis Lachapelle has held various roles at TD Insurance since 2009. He began as a Courtier en assurance de dommages, where he worked for seven years until 2016. Following this, he served as a Conseiller sénior in the Loyauté team for eight months before transitioning to the role of Conseiller in the centralized resources team for another eight months. In March 2018, he became the Directeur d'équipe at the Centre de Services à La Clientèle, where he manages a team of damage insurance advisors. His leadership role has been pivotal in enhancing customer service operations within the organization.
Education and Expertise
Francis Lachapelle studied at Université de Montréal, where he focused on Actuariat, Mathématiques, and Finance. He earned a Bachelor's degree in Mathematics and Economics, completing his studies from 2000 to 2003. This educational background has equipped him with a strong foundation in analytical skills and financial principles, which are essential in the insurance industry. His expertise spans nearly a decade, involving customer service and team management in various capacities.
Background
Francis Lachapelle has a professional background rooted in the insurance sector, with nearly ten years of experience. He has worked in multiple roles at TD Insurance, contributing to his comprehensive understanding of the industry. His career trajectory includes positions that emphasize customer service and team leadership, particularly in the Montreal area. This experience has shaped his approach to managing teams and delivering client-focused solutions.
Leadership Experience
Since March 2018, Francis Lachapelle has been in a leadership position at TD Insurance as the Directeur d'équipe at the Centre de Services à La Clientèle. In this role, he oversees a team of damage insurance advisors, focusing on improving service delivery and operational efficiency. His leadership experience is complemented by his previous roles, which have provided him with insights into customer needs and team dynamics within the insurance industry.