Ghislaine Walton
About Ghislaine Walton
Ghislaine Walton is a Manager of Process Simplification at TD Insurance, with over a decade of experience in various roles at TD, including Delivery Manager for Contact Centre Capabilities. She possesses expertise in call routing technologies and has a strong background in agent skilling and relationship management.
Work at TD Insurance
Ghislaine Walton has been serving as the Manager of Process Simplification at TD Insurance since 2018. In this role, she focuses on enhancing operational efficiencies and streamlining processes within the organization. Her experience at TD Insurance complements her extensive background in contact center management and process optimization.
Current Role at TD
Currently, Ghislaine Walton holds the position of Delivery Manager, Contact Centre Capabilities at TD, where she has worked since 2014. In this capacity, she is responsible for overseeing the development and implementation of capabilities that enhance customer service delivery through the contact center. Her tenure at TD has allowed her to accumulate significant experience in managing contact center operations.
Previous Experience at TD
Ghislaine Walton has a long history with TD, having worked in various roles since 2004. She served as a Business Process Manager for Call Centre Solutions from 2004 to 2013, followed by a position as Senior Analyst in Call Routing-Phone Channel Shared Services from 2013 to 2014. Her diverse roles have equipped her with a comprehensive understanding of contact center dynamics.
Expertise in Contact Center Technologies
Ghislaine Walton possesses extensive expertise in Verint call recording and CISCO CVP call routing technologies. Her knowledge in these areas supports her ability to manage and optimize contact center operations effectively. Additionally, she has a strong background in threshold management, which is crucial for maintaining service levels in contact center environments.
Leadership and Relationship Management Skills
Ghislaine Walton demonstrates strong leadership and interpersonal skills within contact center settings. She has a proven track record of effectively managing relationships with both internal partners and external vendors. Her ability to foster collaboration and maintain productive partnerships is a key aspect of her professional profile.